Frequently Asked Questions (FAQs)

It is our goal to make sure that you are pleased with the items you find on YourWallPoster. If you’re experiencing a technical issue with an item, please contact [email protected]. In an effort to help you receive swift answers to your questions, we’ve provided some resources to help you address common issues that may arise:

What poster size available inside the download zip file?

Currently, We offer 3 different poster sizes. For example DIN (A4, A3, A2) in PDF and PNG format.

Can you print my order and delivered it?

Currently, we don’t provide any print facility. We will start the print facility as soon as possible at an additional cost. we give you an instant download facility after a successful payment process.

I can’t found any Download Link of my purchase products?

we give you an instant download facility after a successful payment process. If you have any trouble contact [email protected]

 

Is my poster order will be delivere in print format?

No, Currently we sell only digital downloadable products only. After your payment sucessful We offer 3 different poster sizes. For example DIN (A4, A3, A2) in PDF and PNG format.

File will not open in my program

First thing to check is to make sure you have unzipped your item. All YourWallPoster items are downloaded as ZIP files, which are compressed files. In order to use your item, you must first unzip the file. Unsure how to unzip your file? Learn about that here: Windows | Mac.

If your item is already unzipped but you’re having trouble opening the file still, please contact [email protected]. Because the items we offer are digital, we typically only issue refunds if there is a technical problem with the item that resolves or if the item was misrepresented in the item description.

The item is low quality

First, we would suggest checking the item properly. We only sell high-quality items. If you need any assistance please contact our support.

ZIP file cannot unzip or is corrupted

There are a couple of things that could be causing the issue. Here’s some things to check:

  • What size is the original file? Make sure the downloaded file is the same size as the original item file. If your downloaded file is smaller, your file did not download correctly.
  • File is correct size, but is corrupted. If it is a large file, there may have been a download error that occurred. Please try downloading the file again and consider using a download manager to avoid more issues.
  • Do you get a RAR file after you tried to unzip the file? If this is the case, you will need a RAR extractor: Windows | Mac

I’ve purchased the wrong Product

If you’re looking to exchange an item because you bought the wrong Product. I don’t accept returns, exchanges or cancellations. But please contact me if you have any problems with your order. Given the nature of digital content that can be downloaded instantly after a purchase has been made; there is no “trial” or “grace period” after purchasing or any product, which means all sales are final. Once you have downloaded an item, there is no way to “return” it. If your Product didn’t work and we are unable to solve the problem, we will refund your full amount without any question only for Separate Product Purchases.

If your questions not in the given list, please contact us at [email protected]

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